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Google Play subscription refunds come into compliance with EU’s 14-day rule

The Google Play Retailer is in any case acknowledging the rights of Eu customers to request a withdrawal and refund of an app subscription inside of 14 days as allowed via Eu Union legislation.

Updates to its refund insurance policies display that virtual services and products (corresponding to record garage and courting services and products) at the moment are matter to a complete refund duration of 14 days. This brings Google into compliance with a shopper legislation enacted in 2014 requiring the so-called “cool-off duration” for any ongoing provider that calls for periodic cost for customers to care for.

Refunds for apps will nonetheless fall below the two-hour courtesy window this is carried out to all different areas. Non-EEA zones are also best allowed two hours to get an speedy refund from Google. After that time, customers should negotiate with the app developer.

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